At Pixelly Labs, your satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re here to help.
Our refund and returns policy lasts 30 days from the date you receive your order. If more than 30 days have passed, unfortunately, we cannot offer you a full refund or exchange.
To qualify for a return:
Your item must be unused, in the same condition as you received it, and in its original packaging.
You must provide proof of purchase (receipt or order confirmation email).
Please note:
Do not send your purchase back to the manufacturer.
Certain items cannot be returned or refunded:
Personalized or custom-made products (including custom digital art)
Gift cards
Downloadable digital products
Health and personal care items, if opened
Sale or discounted items
Once your return is received and inspected, we’ll notify you by email that we have received your item and let you know if your refund is approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.
First, recheck your bank account.
Then contact your credit card company—it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears.
If you’ve done all of this and still haven’t received your refund, please contact us at [your email address].
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [your email address] and send your item to: [your return address].
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift, or the order was shipped to the gift giver, the refund will be sent to the gift giver.
To return your product, please mail it to: [your return address].
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If you have any questions about refunds or returns, please contact us at [your email address].
We’re here to help!
Pixelly Labs – Turning your memories into enchanting art.
